Return Policy: You may return the product only if you complete our two hour training and diagnostic e-training. We advocate e-training in any case as we can get you off to a running start by sharing 15 years of speech expertise and proven techniques to make your product more powerful in a shorter amount of time. We feel that training minimizes the expenditure of valuable time that will lead to a more robust experience. Training must be booked within 30 days of purchase. Training is Non Refundable.